How to add or remove a thank you message for your donors

Enhance your donors’ experience by adding a personalized thank you message that they’ll receive after making a donation. You can also remove the message if you prefer not to include one. This option is only available on Starter and Pro plans.

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To add or remove a thank you message for your donors, follow these steps:

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Add a thank you message for your donors

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Go to Edit My Page from the menu

Scroll down to the Donation Preferences section

Find the Thank You Message panel under Donation Preferences and type your message

When you’re satisfied with your message, click Save Changes at the bottom of the screen to update your profile

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Remove the thank you message for your donors

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Go to Edit My Page from the menu

Scroll down to the Donation Preferences section

Locate the Thank You Message panel and delete the message from the text box. If the box is empty, no thank you message will be sent to donors

Click Save Changes at the bottom of the screen to update your profile

Updated on: Nov 27, 2025